Refund Policy

1. Overview

GanttPad is operated by Andrii Sassa, Individual Entrepreneur (registration number: 3573110073), Pavla Tychyny Ave. 28, 109, Kyiv, 02152, Ukraine. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders, which means Paddle processes your payment and handles refunds on our behalf.

2. 14-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the transaction date — no reason required. This applies to first-time purchases of any paid plan, whether billed monthly or annually, and is in line with your rights under EU consumer protection law.

3. How to Request a Refund

You can request a refund in either of two ways:

• Email us at [email protected] with the email address you used at checkout
• Contact Paddle directly at paddle.net, using the receipt Paddle emailed you after purchase

4. How Refunds Are Processed

Refunds are processed by Paddle to the original payment method used at checkout, typically within 5–10 business days of approval. Applicable taxes collected on the transaction are refunded together with the purchase amount. We cannot issue refunds to a different card or account than the one used for the purchase.

5. Cancelling a Subscription

Cancelling is separate from requesting a refund. You can cancel your subscription at any time from your account settings or by contacting us; cancellation stops future charges and you keep access to paid features until the end of the billing period you have already paid for. Cancelling does not by itself trigger a refund for the current period — if you also want a refund and are within the 14-day window, request one as described above.

6. Renewals and Exceptional Cases

Subscription renewals are charged automatically, and Paddle sends a receipt for each renewal. If a renewal charge was unexpected — for example, you intended to cancel but missed the renewal date — contact us within 14 days of the charge and we will treat the request reasonably. Nothing in this policy limits any non-waivable statutory rights you have under the consumer protection laws of your country of residence.

7. Contact

Questions about this policy? Contact us at [email protected].

Andrii Sassa, Individual Entrepreneur
Pavla Tychyny Ave. 28, 109, Kyiv, 02152, Ukraine
Registration number: 3573110073